Yes, I accept a limited number of custom orders every month. I require payment to schedule the shipping date and I send photos when it is completed. Please contact me for more information.

By the way, I do not make anything shaggy or bristly, nor animals with complex markings, as they do not look good in my style (I wish they did!). I also never, ever copy other people's ideas.

Yes, my figurines are made of a professional-grade, non-toxic polymer and do not require toxic paints or varnishes, because the pigment is permanently suspended in the polymer. Therefore, they can stand directly on a cake. They are also waterproof, and can be carefully hand-washed with a gentle soap as needed.

I ship the next business day after purchase. I’ll confirm the shipping date via email upon payment received.

'Free Shipping' to U.S. addresses is typically USPS First Class Mail, which takes from 2-5 business days, depending on your location. If you purchase Priority Mail shipping the delivery window is 1-3 business days.

All of my shipments include a USPS Tracking Number which is automatically sent via e-mail as soon as the package has shipped.

Signature Confirmation is included to discourage theft (unless I'm shipping to a PO Box, or you request otherwise).

In twelve years of shipping thousands of packages, the only ones that have gone missing, were left on porches or in apartment lobbies. Signature Confirmation is required to prevent theft (unless shipping to a USPS PO Box). I do make exceptions by request.

If you are unable to sign for the package on delivery day, I recommend keeping an eye on the tracking, and once a delivery attempt has been made, go to your local post office with the tracking number to pick it up.

Yes! If you purchase from my website, import duty, fees and taxes will be charged by your jurisdiction upon delivery. I cannot estimate or calculate these fees because they are different for every country.

If you prefer to pay these fees at purchase, there is another option. Etsy will calculate and collect import duty in my Etsy shop. Please contact me using the form below if you would like to reserve an item from my website to purchase on Etsy. I’m happy to list an item in my Etsy shop for you.

For minor repairs, I recommend using a cyanoacrylate gel (also known as 'super glue'. I highly recommend Loctite Gel).

If a figurine arrives damaged from shipping, I will repair or replace the figurine depending on the amount of damage. Simply let me know and ship it back to me, preferably in its original packaging. I will refund the shipping cost to cover the unforeseen expense and repair your piece as soon as it arrives. My turnaround time will be just one week.

I use biodegradable packing peanuts that can be re-used or composted. My gift boxes and shipping boxes are made of paper and can be re-used and recycled. The bubble wrap can be re-used. The only plastics I use are bubble wrap and shipping tape. My shop is in compliance with the German Packaging Act, VerpackG and registered with the LUCID Packaging Register.

If you need to return a purchased item, contact me within 14 days of delivery. I’ll refund the cost of the item, minus the shipping cost.

Unless they arrive damaged, I can't accept returns for custom orders.

Buyers are responsible for return shipping costs.